Returns & Exchanges

Request a return or exchange within 3 days of delivery. Returns and exchanges apply to eligible products; please check the product details before ordering.

Return or exchange charges may apply on a case-by-case basis. If pickup is unavailable at your location, self-shipping may be required. Contact our team to confirm eligibility, charges and the return address before sending an item.

Unboxing video required

Please record a clear, continuous unboxing video while opening the parcel. This video is mandatory when raising a claim concerning a damaged, missing or incorrect item, or any other return-related dispute.

Damaged or tampered parcel

Do not accept the parcel if the outer packaging or shipping label appears tampered with or visibly damaged. Report the issue to the delivery agent and contact Cotton Pehno immediately.